Agreement governing use of the Enlance platform
Last updated: February 21, 2026
Welcome to Enlance. These Terms of Service ("Terms") are a legal agreement between you and Enlance ("we," "our," or "us") governing your access to and use of our website at www.enlance.net, our gym admin portal (admin.enlance.net), our mobile and web applications, and any related services (collectively, the "Services"). By registering, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 16 years old and able to form a binding contract to use the Services. If you are using the Services on behalf of a gym or business, you represent that you have authority to bind that entity. You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate and complete information when registering.
Enlance provides gym management software for fitness businesses, including tools for member check-in (e.g. QR), trainer and class scheduling, payments and subscriptions, and member-facing apps for workouts, progress tracking, and gym access. Services may be offered to gyms (and their staff), trainers, and members. Features and availability may vary by plan and region.
Gym and business subscriptions are billed according to the plan you select (e.g. via our website or admin portal). Payment may be collected by us or our payment partners (e.g. Paystack). Fees are generally charged in advance; refunds are subject to our refund policy and applicable law.
Member Premium (in-app subscription): Premium features for members may be offered as an in-app purchase through the Apple App Store or Google Play ("IAP"). When you subscribe via IAP:
Premium via gym or other payment methods: Members may also obtain Premium through their gym (e.g. included in membership) or via other payment methods we support (e.g. card, M-PESA). Those arrangements are subject to the same general terms here and to any separate agreement with the gym or payment provider.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
We may suspend or terminate access for conduct that we reasonably believe violates these Terms or is harmful to the Services or others.
You retain ownership of content you submit (e.g. profile data, workout logs). You grant us a license to use, store, and process that content as needed to provide the Services, as described in our Privacy Policy. Gyms and trainers are responsible for ensuring they have the right to provide member data to Enlance and that use complies with applicable privacy laws. We may use aggregated, anonymized data to improve our services.
Enlance and its logos, design, and technology are owned by us or our licensors. These Terms do not grant you any right to our trademarks or to copy or resell the Services except as expressly permitted (e.g. normal use of the app).
You may stop using the Services at any time. We may suspend or terminate your account or access if you breach these Terms or for other operational or legal reasons, with notice where practicable. On termination, your right to use the Services ends. Provisions that by their nature should survive (e.g. liability limits, indemnity, governing law) will survive.
For subscriptions: cancellation of your account does not automatically entitle you to a refund for any pre-paid period. For IAP subscriptions, cancellation of the subscription is done through your Apple or Google account settings.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. FITNESS AND HEALTH INFORMATION IN THE APP (E.G. WORKOUTS, CALORIES, STEPS) IS FOR GENERAL WELLNESS ONLY AND IS NOT MEDICAL ADVICE. CONSULT A HEALTHCARE PROVIDER BEFORE STARTING ANY FITNESS PROGRAM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENLANCE AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR ONE HUNDRED US DOLLARS IF GREATER). Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the fullest extent permitted by law.
You agree to indemnify and hold harmless Enlance and its affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, your content, your breach of these Terms, or your violation of any law or third-party rights.
These Terms are governed by the laws of the jurisdiction in which Enlance operates, without regard to conflict-of-law principles. Any dispute shall be resolved in the courts of that jurisdiction, except where prohibited. You may also have rights under your local consumer laws.
We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the Services after changes constitutes acceptance. For material changes we may provide additional notice (e.g. by email or in the app). If you do not agree to the new Terms, you must stop using the Services.
For questions about these Terms or the Services, contact us at:
Email: [email protected]
Website: www.enlance.net | Support & Contact
You can also review our Privacy Policy for how we handle your data.