Last updated: February 24, 2026
Enlance ("we," "our," or "us") operates the website www.enlance.net, the gym admin portal at admin.enlance.net, and the Enlance mobile and web applications for gyms, trainers, and members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information in the following ways:
- Account and profile data: Name, email address, phone number, and (for gyms) business details such as gym name, address, and registration information when you register or apply through our website or app.
- Member and gym data: Gyms and trainers may provide member information (e.g. name, contact details, check-in history, membership status, body metrics, workout data) in the course of using our gym management features.
- Payment information: Payment and subscription data are processed by third-party providers (e.g. Paystack). We do not store full card numbers; we receive and store only what is necessary for billing and support (e.g. transaction references, subscription status).
- Website and support: When you visit our website or contact support, we may collect your name, email, and the content of your message. We may use cookies and similar technologies as described below.
- Usage and device data: We may collect information about how you use our services (e.g. app usage, device type, IP address) to operate, secure, and improve our platform.
- Location data: When you grant permission, we collect location data to provide discovery features such as finding nearby gyms and group classes. This helps you discover gyms and classes near you.
- Health data: With your consent, we collect only step count data from Apple Health (HealthKit) on iOS or from Health Connect on Android. We do not collect other health or fitness data from these services; only steps are used (e.g. for activity tracking or challenges within the app).
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our gym management platform and related services.
- Process registrations, subscriptions, and payments (via our payment partners).
- Send transactional and service-related communications (e.g. confirmations, renewal reminders, password resets).
- Respond to your support requests and communicate with you about your account.
- Comply with legal obligations, enforce our terms, and protect the security of our services and users.
- Analyze usage in an aggregated way to improve our products and user experience.
- Use location data to power discovery features, such as showing nearby gyms and group classes so you can find and join classes or gyms in your area.
- Use step count data (from Apple Health or Health Connect, with your permission) for in-app features such as activity tracking and challenges; no other health data is collected from these services.
3. Sharing and Disclosure
We do not sell your personal information. We may share information only in these circumstances:
- Service providers: With vendors who help us operate our business (e.g. hosting, email delivery such as Resend, payment processors such as Paystack, and cloud storage). These providers are contractually required to use your data only to provide services to us and to protect it appropriately.
- Gym and member relationship: Data you provide as a gym or trainer (including member data you enter) is used to provide the services to your gym and members in line with your instructions and our terms.
- Legal and safety: When required by law, to protect our rights or the safety of users, or to prevent fraud or abuse.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account or request deletion, we will delete or anonymize your personal data in line with our data retention practices and applicable law.
5. Security
We use industry-standard measures to protect your data, including encryption in transit and at rest where applicable, access controls, and secure infrastructure. Payment details are handled by our payment partners in line with their own security and compliance standards.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect some site features.
7. Your Rights and Choices
Depending on where you are, you may have the right to:
- Access and receive a copy of the personal data we hold about you.
- Correct or update inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing.
- Withdraw consent where we rely on it.
To exercise these rights or ask questions about your data, contact us at [email protected]. We will respond in line with applicable law.
8. Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us at [email protected] so we can delete it.
9. International Transfers
Your information may be processed in countries where we or our service providers operate. We ensure appropriate safeguards are in place where required by law for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. For material changes, we may provide additional notice (e.g. by email or in the app).
11. Contact Us
For privacy-related questions, requests, or complaints, contact us at:
Email: [email protected]
Website: www.enlance.net | Support & Contact